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HUMAN RESOURCES - Employment Opportunities


The employment application processing timeframe at the Community Development Commission is typically 6 - 8 weeks from the opening date. Candidates selected to fill positions must be able to verify their right to work in the United States within that time. Also, please be advised that if selected for an interview; the candidate must be available, in person, prior to being hired. The CDC does not sponsor employment visas.

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Current Job Openings:
Owner Services Representative
Division: Assisted Housing Division
Recruitment Number: 9003
Opening Date: 11/4/2009
Last Day To Apply: Open Until Filled
Details:
OWNER SERVICES REPRESENTATIVE
(Regular)
$3,789 - $5,372 per month, DOQ
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The Assisted Housing Division has an opening for an Owner Services Representative to provide customer service to owners/landlords participating in the in the Housing Authority of the County of Los Angeles’ (HACoLA) Section 8 Housing Choice Voucher Program (HCVP) and is be their primary point of contact.

ESSENTIAL JOB FUNCTIONS

o Provide new owners with information about the Section 8/HCVP and mail Owner packets
o Respond to all inquiries and resolve issues appropriately
o Review rental payments and process overpayments to owners when necessary
o Complete stop payment requests and re-issue payments when necessary
o Complete property ownership changes
o Process all direct deposit related requests
o Refer fraud claim cases to Financial Management
o Update and maintain owner records
o Maintain regular attendance - an essential job function
o Issue 1099 forms, send to owners and respond to related inquiries

DESIRABLE QUALIFICATIONS

o Bachelors Degree in Public Administration, social science, or a related field
o Combination of 5 years education and experience administering an affordable housing or other social service program
o Computer literate (must have ability to pass computer literacy assessment test)
o Possess experience with a diverse clientele
o Working experience with low-income housing programs or other related field (Section 8 preferred)
o Ability to multi-task and perform efficiently in a fast-paced work environment
o Ability to communicate effectively both orally and in writing
o Ability to effectively conduct group presentations
o Possess sensitivity to persons from culturally diverse backgrounds, persons with AIDS, and persons who are homeless
o Must maintain effective working relationships with staff, representatives of local government, program participants, community-based organizations and the public
o Work independently with minimum supervision
Possession of a valid California Driver’s License, a satisfactory driving record and a reliable insured vehicle are required. Section 3 compliant. A check for criminal history will be required prior to appointment. This is a grant-funded position. Continuation of employment is dependent upon continued funding.
Division management will establish and implement screening criteria to comparatively and fairly evaluate the qualifications of all applicants, based on the application materials submitted and the needs of the Division. Only those applicants whose qualifications most closely meet the needs of the Division will be invited for an interview appraisal and written exercise. Those applicants who do not complete the application form and supplemental questionnaire may be disqualified.


DEADLINE: OPEN UNTIL FILLED. APPLY IMMEDIATELY, POSITION MAY CLOSE WITHOUT PRIOR NOTICE

RECRUITMENT NUMBER: 9003
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COMMUNITY DEVELOPMENT COMMISSION
SUPPLEMENTAL QUESTIONNAIRE

OWNER SERVICES REPRESENTATIVE
#9003

This questionnaire will assist in screening your qualifications for the position of Owner Services Representative. Applications submitted without the questionnaire will not receive further consideration in the recruitment process.


1. Describe your experience managing a daily caseload involving a minimum of 5 tasks and how you successfully completed all of the tasks timely. (Please include the number cases you managed in your response). What did you do if you felt you were getting behind in your work?



2. Describe your past work experience dealing with the public. Also provide a detailed example of a situation where you resolved the concerns of an angry customer.



3. Describe a new job, regulation, work process or computer system you learned and successfully implemented. What were the results?



4. How have you contributed to a successful work environment? What did you accomplish?



5. Describe your knowledge and experience with computer software programs? When and how have you utilized these skills?


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Community Development Commission of the County of Los Angeles
2 Coral Circle · Monterey Park, CA 91755
Phone: (323) 890-7001 TDD: (323) 838-7449 Web: www.lacdc.org
To submit questions or comments, please click here.